VM4900

In this session we discuss how to turn a virtual infrastructure into a platform for rapid and ITIL compliant business service delivery. We evaluate what criteria business service delivery and infrastructure leaders should use when evaluating next generation management solutions. We also take a look at how these products should ease the life of all roles involved in the business service provisioning and management process: business service managers should be focused on their application, not the details of the infrastructure they are running on - as long as their service level objectives are met, they are happy. Infrastructure managers shouldn't have to be heavily involved each time a new business service is rolled out or changed ? as long as they have visibility into the utilization efficiency of today?s capacity, understand the future capacity demand and can leverage physical, virtual or cloud resource, they are happy. In a second section we take a look at how business service management software increases the resilience of your running business services: when all data center components that play a role in the delivery of a service have been identified and mapped to this service, agile remediation becomes possible when a component fails, or when performance unexpectedly takes a hit. Finally we focus on business service transparency: as easily accessible and digestible information leads to efficient business decisions, business service owners, business service managers and infrastructure managers all need their own role-based dashboards that communicates the essential data needed to make smart business decisions.

Virtualization Management

Breakout Session

Service-Driven Data Center, Internal Cloud

1 Hour

John Stetic, Novell Director, Product Management, Novell, Inc.